pkko's Privacy Policy

When you create an account and use services on the pkko platform, we collect certain necessary personal information. The purpose of this collection is to provide you with a safe, fair, and personalized experience.

1.1 Information You Provide Directly

The information you provide to us yourself includes:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact details
• Mobile wallet information (bKash, Nagad, Rocket, Upay — for transaction purposes only)
• Documents provided for identity verification
• The content of your communications with our support team

1.2 Automatically Collected Information

The following information may be collected automatically while you use pkko:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Site access times, page views, and navigation patterns
• Information obtained through cookies and similar tracking technologies
• Transaction history and gaming activity data

1.3 Information Received from Third Parties

In some cases, we may receive information from trusted third parties for the purpose of identity verification or fraud prevention. Information collected in this way is also protected under the same privacy policy.

pkko uses your information only for specific and legitimate purposes. Your information is not used in any way other than for the purposes listed below.

2.1 Service Operation & Improvement

• Account creation, verification, and management
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay)
• Managing bonuses and promotional offers
• Identifying and resolving technical issues on the platform
• Analysis to improve the user experience

2.2 Security & Compliance

• Identity verification and age confirmation
• Prevention of fraud, money laundering, and illegal activity
• Implementation of responsible gaming policies
• Fulfilling legal obligations and resolving disputes

2.3 Communications

• Transaction notifications and confirmation messages
• Customer service and technical support
• Promotional communications subject to your consent
• Notifying you about policy changes or important updates

pkko places the highest priority on the security of your personal information. We keep your data secure through modern technical and organizational measures.

3.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Advanced encryption technology for sensitive information
• Regular security audits and vulnerability assessments
• Secure server infrastructure and firewall systems
• Unauthorized access detection systems

3.2 Organizational Security Measures

• Only authorized personnel may access your information
• Regular data protection training for staff
• Strict contractual obligations for third-party service providers
• Rapid response plan in the event of a data breach

3.3 Data Retention Period

Your information is retained only for as long as necessary. Data is kept while your account is active and to meet legitimate service-related requirements. Information may be retained for the period required by law to fulfill legal obligations, resolve disputes, or enforce agreements.

pkko uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve the functionality of the site.

4.1 Types of Cookies

• Essential cookies: Required for login sessions, security verification, and core functionality — these cannot be disabled.
• Functional cookies: To remember your preferences such as language and settings.
• Analytics cookies: To review site usage and improve our services.

4.2 Cookie Controls

You can disable most cookies by changing your browser settings. However, disabling essential cookies may mean that some core features of pkko do not work correctly.

pkko does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted third parties for payment processing, data storage, and technical support. These parties operate under pkko's instructions and have no right to use your information for any other purpose.

5.2 Legal Obligations

If disclosure of information is required by law, court order, or a legitimate request from a regulatory authority, pkko is obliged to comply. Where applicable, we will endeavor to notify you in advance.

5.3 Fraud Prevention & Security

If money laundering or fraudulent activity is detected, or upon a legitimate request from a law enforcement agency, relevant information may be disclosed.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new party. You will be notified in a timely manner in such cases.

As a user of the pkko platform, you have the following rights regarding your own information. Contact us to exercise these rights.

6.1 Right of Access

You have the right to know what information we hold about you. Following a request, we will provide a detailed summary within a set timeframe.

6.2 Right to Rectification

If your information contains any inaccuracies or is incomplete, you have the right to request that it be corrected. Many details can be updated directly in your account settings.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

6.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Once an objection is raised, we will evaluate it appropriately and take action.

6.5 Right to Data Portability

You may request to receive the information you have provided in a structured and commonly used format. Contact the support team to exercise this right.

pkko is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we believe a minor has opened an account, we will immediately close that account and take steps to delete the associated information.

If you believe a minor has opened an account on pkko, please let us know at [email protected]. We will act promptly.

pkko reserves the right to modify or update this privacy policy from time to time. If any significant changes are made, we will notify you by email at your registered address or via a notification on the platform.

If you continue to use pkko after changes have been made, you are considered to have accepted the new policy. The latest effective version will always be available on this page.

For any questions or concerns about this privacy policy, or to exercise your rights, please contact the pkko support team. We provide assistance in both Bengali and English.